Shipping Policy

Last Updated: August 20, 2026

At DEEOW, we want every order and delivery to be as simple and straightforward as possible. Please review the information below before placing your order.

1. Where We Ship

DEEOW currently ships within the United States.

Our standard shipping rates and free shipping promotion apply to addresses within the contiguous United States.

Shipping availability and rates for Alaska, Hawaii, Puerto Rico, APO/FPO addresses, and other U.S. territories may vary and will be shown at checkout when available.

We currently do not offer international shipping.

2. Shipping Rates

Standard Shipping — $7.99

Free Standard Shipping on Orders $39+ within the Contiguous U.S.

Free shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

 

3. Order Processing

Orders are typically processed within 1–3 business days.

Business days exclude weekends and U.S. public holidays.

Processing may occasionally take longer during holidays, peak shopping periods, high order volumes, or other circumstances that may affect warehouse operations.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

4. Delivery Estimates

Actual delivery times may vary depending on the destination, carrier, local delivery conditions, weather, and seasonal shipping volume.

Once your order is in transit, please refer to the latest estimated delivery date shown in your tracking information. Estimated delivery dates are provided as a guide and may change as the shipment moves through the carrier network.

5. Shipping Carriers

Orders may be shipped through USPS or other delivery partners depending on the destination, package, and available shipping service.

The carrier used for your order may vary.

6. Order Tracking

Once your order ships, you will receive tracking information by email.

Please allow up to 48 hours after shipment for tracking information to begin updating.

If tracking has not updated after this period, please contact us at support@deeowpet.com and we will help review the available shipment information.

7. Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you notice an incorrect or incomplete address, contact us as soon as possible at support@deeowpet.com.

We will do our best to assist before the order is processed, but address changes may not always be possible once an order has entered processing or has shipped.

If an order needs to be reshipped because of an incorrect or incomplete address, additional shipping charges may apply. We will confirm any available reshipping option and related charge with you before reshipping.

8. Shipping Delays

Carrier delays can occasionally occur due to weather, high shipping volume, local delivery conditions, operational disruptions, or other circumstances outside our direct control.

If your package appears unusually delayed or tracking has stopped updating, please contact us at support@deeowpet.com. We will help review the available tracking information and, when needed, check further with the carrier.

9. Lost Packages

If your shipment appears to be lost in transit, please contact us at support@deeowpet.com with your order information.

We will review the available tracking details and, when necessary, check the shipment status with the carrier. Based on the information available, we will work with you to determine the appropriate next steps.

Tracking can occasionally pause while a package is still moving through the carrier network, so a temporary lack of updates does not always mean the shipment is lost.

10. Packages Marked as Delivered

If tracking shows your package as delivered but you are unable to locate it, please first:

· Check around the delivery location, including the front door, garage, mailbox, or other common drop-off areas.

· Check with household members, neighbors, front desk staff, or mailroom staff where applicable.

· Review any delivery details provided by the carrier and contact the carrier if additional delivery information is available.

If you still cannot locate the package after these checks, please contact us at support@deeowpet.com. We will help review the available delivery information and, based on the circumstances, assist with the next steps.

11. Items Damaged During Shipping

If your order arrives damaged during transit, please contact us as soon as possible at support@deeowpet.com.

We may ask you to provide:

· Photos of the damaged item.

· Photos of the shipping package.

· A photo of the Shipping Label.

· Your order information.

Please keep the item and packaging until we have reviewed the issue. We will use the information provided to help confirm the shipping condition. If a replacement, refund, or other after-delivery resolution is needed, it will be handled in accordance with our Returns and Refunds Policy.

12. Undeliverable or Returned Packages

Packages may become undeliverable or be returned because of:

· An incorrect or incomplete shipping address.

· Refused delivery.

· Delivery restrictions.

· Other address-related delivery issues.

If a package is returned because delivery could not be completed and you would like it reshipped, any additional shipping charge will depend on the reason for the return and the shipping service available. If a new shipping charge applies, we will confirm it with you before reshipping.

Please make sure your shipping information is complete and accurate before placing your order.

13. Questions About Your Shipment

If you have questions about shipping, tracking, or delivery, please contact us at support@deeowpet.com.

For product issues, replacements, refunds, or other concerns after delivery, please refer to our Returns and Refunds Policy.